Privacy Policy

1. Introduction

This Privacy Policy explains how PHONPA Australia collects, uses, stores, and protects personal information when you visit our website, contact us, request a quote, book a consultation, or use our window, door, and partition supply and installation services.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

2. Business Details

Business Name: PHONPA Australia
ABN: 11 642 195 382
Phone: 0433 003 857
Email: [email protected]
Hours: Monday to Saturday, 7:00 AM to 5:00 PM

3. What Personal Information We Collect

PHONPA Australia may collect personal information that is reasonably necessary for us to provide our services. This may include:

1. Name

2. Phone number

3. Email address

4. Property address or project location

5. Project details and service requirements

6. Photos, measurements, or site information relating to your project

7. Quote, booking, invoice, and payment-related information

8. Communication records, including emails, phone calls, enquiry forms, and messages

9. Website usage information, such as IP address, browser type, device information, and pages visited

We only collect information that helps us respond to enquiries, provide accurate quotes, complete services, improve our website, and communicate with customers.

4. How We Collect Personal Information

We may collect personal information when you:

1. Submit an enquiry through our website

2. Request a free quote

3. Contact us by phone, email, form, SMS, or social media

4. Book a consultation or site measurement

5. Engage us for window, door, or partition installation services

6. Provide photos, measurements, project details, or property information

7. Interact with our website, online forms, or digital advertising

Where possible, we collect personal information directly from you.

5. Why We Collect and Use Personal Information

PHONPA Australia may collect and use personal information for the following purposes:

1. To respond to enquiries and quote requests

2. To arrange consultations, site visits, and measurements

3. To recommend suitable windows, doors, partitions, soundproofing, or insulated solutions

4. To provide quotes, invoices, receipts, and project timelines

5. To supply and install products and complete agreed services

6. To communicate about bookings, project updates, payments, and after-service support

7. To manage warranties, quality checks, and customer service requests

8. To improve our website, services, customer experience, and business operations

9. To comply with legal, regulatory, insurance, accounting, or record-keeping obligations

10. To send relevant updates, offers, or marketing communications where permitted by law

You may opt out of marketing communications at any time by contacting us.

6. Website Forms and Online Enquiries

When you submit a website form or online enquiry, we may collect the details you provide so we can contact you about your project.

Please ensure the information you provide is accurate and up to date so we can respond properly and provide the most suitable advice or quote.

7. Cookies and Website Analytics

Our website may use cookies, tracking tools, analytics software, or similar technologies to understand how visitors use the website and to improve performance.

Cookies may collect information such as pages visited, time spent on the website, browser type, device type, and general location data. You may disable cookies through your browser settings, although some website features may not work as intended.

8. Photos, Measurements, and Project Records

PHONPA Australia may collect photos, site measurements, installation notes, and project records to prepare quotes, complete work, verify details, support warranties, and maintain service quality.

We will seek permission before using identifiable customer names, property images, or project details for marketing, social media, or website portfolio purposes.

9. Disclosure of Personal Information

We may share personal information with trusted third parties where reasonably necessary for business or service delivery purposes. These may include:

1. Suppliers and manufacturers

2. Contractors, installers, or tradespeople involved in your project

3. Payment processors, accountants, or bookkeeping providers

4. Website hosting, email, CRM, analytics, and IT service providers

5. Delivery, logistics, or product supply partners

6. Insurance providers, legal advisers, or professional consultants

7. Government, regulatory, or law enforcement bodies where required by law

We do not sell personal information to third parties.

10. Overseas Disclosure

Some third-party platforms we use, such as website hosting, email, analytics, CRM, or cloud storage providers, may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that any service providers we use handle personal information securely and in accordance with applicable privacy obligations.

11. How We Protect Personal Information

PHONPA Australia takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include secure digital systems, password protection, restricted access, staff or contractor confidentiality, secure record management, and reasonable administrative, technical, and physical safeguards.

12. How Long We Keep Personal Information

We keep personal information for as long as reasonably necessary to provide services, respond to enquiries, manage warranties, maintain business records, comply with legal obligations, and resolve disputes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it.

13. Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you. You may also ask us to correct information if it is inaccurate, outdated, incomplete, or misleading.

To request access or correction, please contact us using the details in this Privacy Policy. We may need to verify your identity before responding to your request.

14. Marketing Communications

PHONPA Australia may use your contact details to send updates, service information, special offers, or follow-up communications where permitted by law.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available. We will still contact you for important service-related matters where necessary.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Children’s Privacy

Our services are intended for adults, property owners, tenants, businesses, and authorised decision-makers. We do not knowingly collect personal information from children without the consent of a parent or guardian.

If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

17. Complaints and Privacy Concerns

If you have a question, concern, or complaint about how PHONPA Australia handles personal information, please contact us first so we can review and respond.

Email: [email protected]
Phone: 0433 003 857

We will aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or a relevant privacy authority.

18. Changes to This Privacy Policy

PHONPA Australia may update this Privacy Policy from time to time to reflect changes in our services, website, business operations, or legal obligations.

The updated version will be published on our website. Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.

19. Legal Review Recommended

This Privacy Policy is provided as a general business template for PHONPA Australia. Legal review by a qualified Australian lawyer is recommended before publishing, especially for privacy compliance, cookies, marketing communications, overseas disclosure, data retention, and third-party platform use.